A Pattern We See
Customer onboarding is the first moment a business becomes vulnerable to another person’s history. By the time the risk reveals itself, the relationship has already begun, and unwinding it becomes expensive and sometimes irreversible. Our customer onboarding software examines who someone is, where they’ve been, and how they’re connected before they’re allowed to move further into your system.
Don’t Let the Risk Pass Through the Door
Citadel365 accelerates onboarding with flexible multi-channel data capture, such as form-based entry, Excel import, and email-based KYC. With the progressive onboarding method, users can start the onboarding process early, with essential fields upfront, while the rest of the details are completed later.
Post data capture, the next step involves rigorous screening. Citadel365 uses real-time screening via KYC6 integration and detects sanctions, PEPs (using Tier 1, 2, and 3 classification), and adverse media.
Citadel365 defines customer risk through two lenses: Onboarding risk & Profile risk.
In the final stage, Citadel365 delivers a clear, data-backed decision whether to approve or reject the client based on the information gathered and analysed throughout the process.
A Flexible Way of Beginning
Citadel365 offers tractability for entering data into the system. It provides various input options, allowing customers to begin early and the onboarding experience to take shape as the essential information arrives.
Pre-Calculations of Onboarding Risk
Imagine a system that pre-calculates the risk without entering all the information. Citadel365 works in the same way; it calculates the data using a few key inputs available, which helps in predicting the high-risk customers early and ensures the required action is taken.
Proof, Not Promises
Citadel365 centralises evidence by allowing secure upload and storage inside the onboarding flow, keeping every document tied to the customer, versioned, and accessible when needed.
Roles Respect Their Purpose
Information, Properly Revealed
A Better Beginning, A Better Outcome
The wind at your back, Citadel365 benefits that push your compliance forward:
A Pattern We See
Onboarding slows under the trade-off between speed and thorough checks.
With Citadel365’s Progressive Onboarding Method, users can start the onboarding process with minimal required fields and complete the remaining fields later, so you can shorten timelines without lowering standards.
Compliance time is lost to repetitive data collection, not risk analysis.
True ownership remains hidden behind layered structures.
Sensitive data is held without the absolute certainty it should be.
Guard Your Gates Without Slowing the Visitors
Customer Onboarding Solution Works as Your Guard, Welcoming the Right Customers and Stopping the Risky Ones.
Citadel365’s customer onboarding software accelerates onboarding through flexible data intake, such as forms, Excel uploads, and email-based KYC, so screening can begin with core fields, while supporting documents and additional details are completed progressively.
Customer onboarding tool allows secure upload and management of a comprehensive range of KYC documents, including IDs, corporate records, and supporting evidence. Everything is maintained with version control and full audit traceability within the customer profile.
Yes, customer onboarding software enforces clear role-based access, such as front-line agents and compliance officers, to operate independently.
Citadel365 provides comprehensive downloadable reports, including customer lists and profiles, in Excel and PDF formats, supporting a detailed review and regulatory compliance.
Citadel365’s customer onboarding software automatically calculates an onboarding risk score using key customer details collected during the KYC process. Each parameter is weighted, with configurable weights, allowing institutions to align the onboarding risk model with their internal policies.